I've forgotten my clock-in PIN

If you use Face ID or fingerprint

You can keep clocking in with it. Your PIN is only the backup.

If the PIN pad locks

After 3 wrong PINs the pad locks for 5 minutes and shows a countdown. It unlocks on its own when the timer runs out, so you can try again then.

If you’ve truly forgotten it

Ask a manager or the Owner at your venue to reset your PIN. Only they can do it.

You could say: “I’ve forgotten my ClockRota PIN. Can you reset it for me?”

After it’s reset

Your old PIN stops working straight away, and Face ID or fingerprint can’t be used until you choose a new PIN. The clock card shows Set a PIN to clock in. Open it and choose a new one. You’ll also get an email with a link to set one.

Work at more than one venue?

Each venue has its own PIN. Ask a manager at the venue where you’re clocking in.

If nobody can reset it before your shift starts

Tell a manager or the Owner at your venue, and do what they ask. Write down the time you started work, so you have it when you request the correction.

Once the shift has ended, open it on Rota and choose Request a time correction to add your clock-in and clock-out times.

A manager or the Owner decides whether to approve it, and they can turn it down.