How do I reset someone's clock-in PIN?

Resetting a PIN

Open Staff from the + button, open the person and choose Reset clock-in PIN. The app asks for your Face ID or fingerprint before it goes ahead.

What happens next

Their old PIN stops working straight away. We email them a link to set a new one, and the app asks them to choose one too.

You never choose or see their new PIN.

If you can’t choose Reset clock-in PIN

It shows “Available once they’ve signed in”. They need to sign in to the app first.

If they couldn’t clock in

If they worked a shift without clocking in, they’ll send you a time correction after the shift has ended, for you to approve or turn down.

Whether Managers can do this, or only the Owner, is a setting for your venue. The Owner can check it on the laptop in Settings, under Permissions: Managers can sign off hours.